MEET OUR RSR OF THE YEAR
How Nick Sets the Standard for Service Excellence
At Lechner, service isn’t just what we do - it’s who we are. And no one embodies that more than our 2025 RSR of the Year, Nick Garcia.
For nearly 18 years, Nick has been the familiar face, trusted partner, and steady presence his customers rely on. Along the way, he’s built a reputation for doing things the right way - showing up, paying attention to the details, and genuinely caring about the people on his route. He’s the kind of RSR customers ask for by name and teammates count on without hesitation.
That’s why naming Nick our first-ever RSR of the Year was an easy decision. He’s earned it through years of dedication, consistency, and care.
What It Takes to Be a Great RSR
A successful uniform and facility services program has many moving parts, but one of the most important is the Route Service Representative (RSR). At the end of the day, our RSRs are the face of Lechner! They’re the first people our customers see - and often the ones they interact with most.
As Nick puts it:
“We’re the face of the company. We’re the first person the customer sees, and every week we’re building on that relationship more and more.”
RSRs are out in the field week after week, making sure deliveries are accurate and issues are handled before they become problems. But the role goes far beyond delivering clean uniforms or refilling soap dispensers.
“At the end of the day, customers shouldn’t have to worry about whether something was done or not,” Nick explains. “They should just feel confident in our service.”
Being an RSR takes flexibility, patience, and a strong sense of ownership. While every RSR goes through extensive training, the best ones bring a little something extra to the job.
For Nick, that “extra” comes naturally.
A Day on Nick’s Route: Consistency, Care, and Accountability
Ask any of Nick’s customers or coworkers, and you’ll hear the same thing - he’s thorough, reliable, and genuinely invested in the people he serves. From the moment he starts his day, Nick’s focus is simple:
“The first thing I think about is how to do it better than yesterday.”
Throughout the day, you’ll find him reviewing invoices, double-checking deliveries, and taking the time to understand each customer’s needs. No matter the size of the account, he approaches every stop with intention.
That care carries through his entire route - from prepping his truck in the morning, to checking in with customers during deliveries, to wrapping up his day back at the office with a smile.
That level of consistency builds trust. And over time, that trust turns into long-term partnerships.
Building Trust, One Stop at a Time
For Nick, strong customer relationships are built face-to-face and over time.
“Issues can happen every week,” he explains. “The goal is to solve the problem as quickly as possible and reassure the customer: ‘Don’t worry, I’ll be back to fix this.’ That’s how you build trust.”
When something doesn’t go as planned, Nick sees it as an opportunity, not a setback.
“The first thing is introducing yourself and being honest,” he says. “Customers need to see your integrity. In those first few weeks, they’re hiring us to do a job - not to inspect us doing it.”
He also knows that great service means reading the room.
“You have to adapt. If someone’s having a rough day, keep it short and sweet. We’re hired to provide a service and make things easier for them.”
Customer Voices: “He Gets It.”
The impact of Nick’s work is best reflected through the words of the customers he serves:
"Nick is an invaluable part of our team. He is responsible for delivering uniforms every week and consistently makes sure we are well taken care of. Whenever we need something, he makes it happen. He is extremely easy to communicate with and has built strong working relationships because of how kind, caring, and reliable he is. The employees here respect and appreciate him just as much as the HR team does. It’s not easy to find someone like Nick and having him on our team even if it’s only once a week, makes a difference."
-Brisa Rebolledo, Human Resources Assistant, Utility Concrete Products
“Nicolas Garcia is an amazing route driver, always on top of all our needs. He goes above and beyond when it comes to customer satisfaction.”
– Efren Flores, Purchasing & Facilities Manager, Alivio Medical Center“I appreciate Nick being on my route. My account is back under control. It’s unfortunate that you can’t clone him… He gets it.”
– Tim Gaddis, Sanitation/Facility Manager, Unified CML“Nick is always on time, super friendly, and handles our deliveries with so much care. It’s a pleasure doing business with someone so reliable.”
– Teloloapan Western #2“Nick Garcia has always been very helpful and responsive. He always makes sure my orders and requests are processed in a timely manner.”
– Google Review
These testimonials tell a consistent story: Nick doesn’t just deliver a service - he delivers peace of mind.
A Team Player Through and Through
Nick’s impact doesn’t stop with the customers on his route. His dedication, consistency, and approach to service also set the standard for his teammates.
His Key Account Manager, Raul Santiago, shares:
“Nick is just a stellar RSR, stellar performer all around. I tell customers all the time, ‘If I could clone him, I would.’ They love having him on their route, and we love having him on our team.”
It’s the kind of respect that speaks volumes - and a big reason Nick continues to raise the bar for what great service looks like at Lechner.
Nearly 18 Years - and Still Going Strong
After nearly 18 years at Lechner, Nick’s motivation is still rooted in people.
“I like what I do. I like interacting with people,” he says. “I see my customers every seven days, and every visit is another opportunity to service them better.”
Being named RSR of the Year was meaningful, but also motivating.
“It’s nice to know the work doesn’t go unnoticed,” Nick shares. “But it’s also a big responsibility. Other employees see it. My hope is that next year, there are ten RSRs tied for RSR of the Year.”
Setting the Standard
Being an RSR takes grit, determination, and genuine care for others. Nick brings all of that, and more, every single day.
Congratulations to Nick Garcia, our Route Service Representative of the Year! Thank you for setting the standard and showing what service excellence truly looks like at Lechner.
Interested in working with an RSR like Nick? Contact us to learn more about our service approach.