Careers

Job Description

As a third-generation, family-owned business, Lechner Services is looking for a qualified and ambitious individual eager to grow their career.

The Route Service Representative is the face of Lechner Services. The ideal candidate will be extremely independent, ambitious, and success-driven.

In this position, you will cater to the needs of a diverse and dynamic client base.

What Lechner Employees Enjoy:

• Competitive wages and bonus structure
• Comprehensive health benefits
• Company matching 401K
• Company paid training
• Paid time off
• Growth and development opportunities

Essential job functions:

• Safely complete daily servicing of all clients in company provided vehicle
• Build strong relationships and open lines of communication with our customers
• Maintain a safe, efficient, and professional route
• Cross-sell additional Lechner products and services

Skills and Competencies:

• Exceptional communication and business development skills
• Ability to lift up to 100 lbs. on an intermittent basis without assistance
• Basic PC proficiency

Work experience, requirements, and education:

• High School diploma/GED or equivalent
• experience in route-based service a plus
• 1 -3 + years in customer service, sales, or equivalent training
• 21 years of age or older
• Valid Driver license, clean driving record
• Ability to obtain applicable DOT Medical Card

Lechner Services is looking for a professional who is detail-oriented and able to multi-task to manage daily functions of collections and customer service in a timely manner while interacting with customers and fellow employees in a positive and respectful manner. To the qualified candidate we offer:

• Competitive health, dental and vision insurance
• Enrollment in 401K plan

Since 1971, Lechner Services has thrived as an independently owned industrial laundry provider with a unique ability to go above and beyond with responsive and committed values. Generations have trusted Lechner Services, and as a multi-generational, family-owned company, we have forged partnerships with our customers that last. By reinvesting in employees, the latest technology, and facilities, Lechner Services continues to focus on ways to improve the service it provides.

Essential Duties and Responsibilities

• Monitor customer account details for non-payments, delayed payments, and other irregularities Research and resolve payment discrepancies
• Send out notices to overdue accounts/contact customers with delinquent accounts
• Develop a recovery system and initiate collection efforts
• Prepare weekly reports on outstanding account and give an explanation of activities
• Work with service team on past due and breach accounts
• Process daily credit card payments
• Preparation of accounts to be submitted to attorney Follow established procedures for processing credit card payments
• Carry out billing, collection, and reporting activities according to specific deadlines

Qualifications

The right candidate for this job will have a background which includes:

• Manage and overcome customer objections.
• Detail-Oriented, well organized.
• Excellent verbal and written communication skills.
• Able to collaborate & work well with others
• Proficiency in Microsoft Office and internet/email.
• Self-starter with the ability to manage time and meet deadlines.
• Accurate in information regarding account status
• Strong work ethic /Dependable
• Lechner and Sons is an Equal Opportunity Employer.

Requirements

• High school or equivalent education as needed.